All of us at Red Rocket Hobby Shop appreciate your business. We are working hard to make sure that your holiday order arrives on time. Here are a few tips to help ease the stress of online holiday shopping.
1. Order early! The sooner you place your order, the more time you have to allow for the shipment to arrive. Inventory stock status changes rapidly during the busy holiday season so you should allow time for possible back orders or product shortages.
2. Watch for your package! During the holiday season we see a sharp increase in theft of packages after delivery. Due to the volume of packages we send, we are not able to require a signature for the package unless you specifically request it. It is best to have your package sent to work, a trusted neighbor, or any address where someone will be present at the time of delivery. Shipping insurance (nor our company) cover theft after the point of delivery.
3. Inspect for damage! During the busy holiday period the likelihood of shipping damage increases because of the massive volume carried by shipping companies. Please make a quick inspection of your package and check for damage when it arrives. Notify us right away if you see any damage so we can get you fixed up.
Note to customers shipping to apartments: Due to a high volume of lost packages shipping to apartment addresses we now require a signature for any item shipping to an apartment with a value over $25.
International Customers: Shipping times vary using our Bongo service. We strongly recommend you get your orders in early (before the first week of December) for holiday delivery.
Holiday Shipping Deadlines:
All orders placed at Red Rocket Hobby Shop are shipped from the closest warehouse to your shipping address that has the item in stock. You should allow extra time for transit times during the holidays when high parcel volume and bad weather might delay your shipment.
*Please keep in mind that orders will most likely not ship the same day you place your order because of high volume.
FedEx and UPS Air Deadlines 2013:
Overnight - Order must ship no later than December 23rd
2 Day Air - Order must ship no later than December 20th
3 Day Saver - Order must ship no later than December 19th
FedEx and UPS Ground Deadlines:
The sooner the better! Ground shipments can take 10 to 15 days during the peak load time the last 14 days before Christmas.
We strongly recommend ordering large items shipped via ground no later than December 17th.
US Post Office Priority Air Mail Deadlines:
Remember that USPS shipments are not guaranteed for time, but they usually arrive 2-3 days after shipment.
We recommend ordering on or before December 18th for USPS shipments. *Oversize items cannot ship USPS
All of us at Red Rocket Hobby Shop wish you and your family a Safe and Happy Holiday Season