Red Rocket Hobbies - Price Matching Policy
Red Rocket Hobbies will not be undersold!
We try to offer the best pricing and value for all of our products. If you find an identical product advertised at a lower price at a competitors website or catalog, please contact us! We would like to earn your business. Simply contact us or give us a call. The following is the information we will need.
Product Description or Part Number.
- Competitor name and price you observed.
- Contact information for us to get back with you.
- We will promptly respond to your price match requests.
Price Match Requirements:
- Competitor must be a manufacturer authorized dealer to sell the item in question and have it in stock and able to ship right away form inside the USA.
- We do not price match for any ebay item.
- We reserve the right to accept or decline any price match inquiry.
- All price matches must be completed before the order has been processed and shipped.
Note: There is an increasing amount of direct sellers in China attempting to compete with USA hobby shop dealers. The strategy they use is simply to entice you with rock bottom pricing.
What they don't tell you:
Buying from a USA based dealer supports our economy and gives you top level and immediate service in most cases.
- 99.9% of dealers in China ship from China as well and have no physical business presence in the USA.
- These dealers most likely have no phone number to call should have a problem with your order or need product support, or warranty help.
- Most of these dealers do not answer emails in a timely manner if at all. (We know we shop from them to test them on a regular basis).
- You alone are responsible for any duty or customs import fee or tax. The seller in China is not going to pay your bill on your behalf.
- Delivery times from China can range from 2 to 6 weeks!
- If you can get in touch with the seller after the sale you would have to pay international postage to get the item back to them for warranty help.
Red Rocket Hobbies also offers a FREE BuySafe promise with every order!